BluePhone Review: How Does BluePhone Compare?
| Comparisons of Top Tech Support Services | |||
Read Our Detailed Product Reviews Below |
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Unlimited Support |
Yes |
Yes |
No |
Support for PC Peripherals |
No |
Yes |
Yes |
Operating Systems Supported |
All Windows OS, Mac, Linux |
Windows XP, Windows Vista |
All Windows OS |
Number of PC's covered by a regular subscription |
Unlimited |
1 - Unlimited |
N/A |
Free Phone Customer Support |
No |
Yes |
Yes |
Text, Chat and E-mail Support |
Yes |
Yes |
Yes |
Verification of Agent's Technical Knowledge |
N/A |
1-2 years experience, technical test and phone interviews |
Phone Interview, Serviceability Test, Online Training |
Free Trial |
Yes |
Yes |
No |
Money Back Guarantee |
No |
Yes |
Yes |
 |
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Product Overview
BluePhone Online Tech Support and Computer Help offers all forms of assistance that will help make your computer easier and more convenient to use. It uses WebExTM, a remote access Web interface created by Cisco, to access your computer system and resolve the problems with your permission.
What You Get
A subscription to BluePhone's technical support plans involves unlimited access to their BluePhone Personal Tech Experts who can be reached through e-mails or free calls. It also includes technical support for up to three personal computers and for all peripheral devices that can be connected to your computer. These may be your printer, digital camera, iPod, iPhone, or others. BluePhone also includes all other forms of technical assistance they may provide you, such as formatting your PowerPoint presentation, transferring photos from your camera to your PC, configuring printer settings, or any other personalized service that the Personal Tech Experts can do for you.
Company Behind It
BluePhone is a service offered by Xeriton Corporation, a Washington-based private company offering Web-based and software services to its clients.
Cost
BluePhone offers two membership plans: monthly and yearly. The BluePhone Monthly Membership is available for $24.95 and can be renewed and every month. This means you will be paying only 82 cents every day for all-day unlimited technical support for your computer. The Annual Membership plan, which costs $199.95, offers full access to support for only 66 cents a day and saves you about $60.00 off a monthly subscription cost.
Guarantee
The services availed of by BluePhone subscribers come with a 100% money-back guarantee. If you are not satisfied with BluePhone services, you can request them to refund your subscription fees within the first 14 days that you have availed of their service.
What I Like About BluePhone Online Tech Support and Computer Help
BluePhone Personal Tech Experts can work with several operating systems, specifically all Windows versions (95, 98, ME, NT, 2000, XP, and Vista), all Mac O/S versions, and all Linux versions. These experts have received technical certifications, such as A+, MCP, CONA, MCSE, CCNP, and Net+, and more than 160 hours of in-house training by BluePhone. Connecting to a BluePhone Personal Tech Expert is also easy, since you have the option of communicating through phone (no charges on your bill), e-mail, or chat.
What I Don't Like About It
It may take a lot of time before you can connect to a BluePhone Personal Tech Expert during its peak hours. This is why BluePhone still offers you the option of leaving a message and a certain time you prefer for a Personal Tech Expert to reach you.
Do I Recommend It?
Yes, absolutely. BluePhone, with its remote access technical support, is the next generation of PC-troubleshooters. If you have problems with your computer slowing down or difficulties with software you are unfamiliar with, BluePhone's 14-day trial is recommended so you can see for yourself whether it works or not. Remember, you can always get your money back if you're unhappy with their services.