Liveperson.com Review: How Does Liveperson.com Compare?
| Comparisons of Top Tech Support Services | |||
Read Our Detailed Product Reviews Below |
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Unlimited Support |
Yes |
Yes |
No |
Support for PC Peripherals |
No |
Yes |
Yes |
Operating Systems Supported |
All Windows OS, Mac, Linux |
Windows XP, Windows Vista |
All Windows OS |
Number of PC's covered by a regular subscription |
Unlimited |
1 - Unlimited |
N/A |
Free Phone Customer Support |
No |
Yes |
Yes |
Text, Chat and E-mail Support |
Yes |
Yes |
Yes |
Verification of Agent's Technical Knowledge |
N/A |
1-2 years experience, technical test and phone interviews |
Phone Interview, Serviceability Test, Online Training |
Free Trial |
Yes |
Yes |
No |
Money Back Guarantee |
No |
Yes |
Yes |
 |
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Product Overview
Liveperson.com is a website where you can seek help and advice from experts in different fields. It doesn’t only offer technical support, but also support in other areas such as health, education, arts, business, spirituality and much more. In short, LivePerson offers a unique service that matches people who have questions to the people who are qualified to answer them.
What You Get
Once you sign up at liveperson.com, you can choose to sign up as an expert. Once you have been registered as an Expert, you will be listed according to your field of expertise and you will be available for hire by any Liveperson client. You will also be provided with the tools that you will need to communicate with clients and colleagues.
Or you can also choose to sign up as a Liveperson client. As a client, you will be able to choose from the hundreds of Experts listed in their directory. You will be able to communicate with the Experts through email or chat.
Company Behind It
Liveperson was founded in 1995. Since its creation, it has helped supply real-time access to the world’s experts and their knowledge. Aside from individual accounts, Liveperson also offers business solutions for small and medium enterprises and also for bigger businesses. Their headquarters is located in New York City.
Cost
The cost of each Expert in Liveperson may vary. Experts with higher ratings and more reviews will normally charge more than those with less experience. A session with a technology expert ranges from $0.50 - $2.00 per minute for chat support. Email support can be more expensive ranging from $5.00 to as much as $30.00 per email.
Guarantee
When starting a session with an Expert, the initial communication is always free. It’s for you to try out the service and get an evaluation or a first impression of the Expert that you will be hiring. If you are not satisfied with the service you received, you will be able to click the “Contest Fee” button and ask for a clarification. When you do this, the Expert is expected to give you another invoice, but if you are still unsatisfied the second time around and you still feel that the fee does not reflect the service that you were given, you are able to refuse payment.
What I Like About BluePhone Online Tech Support and Computer Help
The best thing that I like about Livperson.com is that the fees are very flexible. Unlike in other tech support websites where you are required to pay a monthly subscription whether you use the service or not. You can also choose an Expert depending on your budget, though you must remember that the higher the cost, you will also get better service and someone with more expertise.
And also with Liveperson, you will only pay every time you use the service. You also have the freedom to choose which person or Expert you would like to communicate with instead of getting someone random.
What I Don't Like About It
One of the things that I don’t like about Liveperson is that you will have to evaluate the Expert that you will be hiring yourself, specially if you are choosing someone who has less experience and has no reviews from other users yet.
The other thing that I don’t like about it is that while other tech support companies provide support for computer peripherals, Liveperson has a very limited number of Experts who can help you with these kinds of problems.
Do I Recommend It?
Yes absolutely! Liveperson is a big community where you can choose Experts that can help you solve your tech problems as well as questions in other fields as well. The fees are very flexible and there are no monthly subscription rates that you have to pay. The initial communication is always free with all Experts, so you only pay their fees once you have started using an Expert's services. So if you are looking for a pay per use tech support service, I highly recommend trying out Liveperson.com.