Support Space Review: How Does Support Space Compare?
| Comparisons of Top Tech Support Services | |||
Read Our Detailed Product Reviews Below |
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Unlimited Support |
Yes |
Yes |
No |
Support for PC Peripherals |
No |
Yes |
Yes |
Operating Systems Supported |
All Windows OS, Mac, Linux |
Windows XP, Windows Vista |
All Windows OS |
Number of PC's covered by a regular subscription |
Unlimited |
1 - Unlimited |
N/A |
Free Phone Customer Support |
No |
Yes |
Yes |
Text, Chat and E-mail Support |
Yes |
Yes |
Yes |
Verification of Agent's Technical Knowledge |
N/A |
1-2 years experience, technical test and phone interviews |
Phone Interview, Serviceability Test, Online Training |
Free Trial |
Yes |
Yes |
No |
Money Back Guarantee |
No |
Yes |
Yes |
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Product Overview
SupportSpace provides instant access to a wide pool of certified technical experts offering services to troubleshoot all kinds of problems.
What You Get
You can register for free as a SupportSpace customer. Once you have created an account, you can start choosing an expert and connecting to him/her for advice about your PC problems. The first method you can choose to communicate with the expert is through chat. A window will open where you can type the message you want to send to him/her. If, for example, you're not satisfied by merely chatting with the expert, you also have the option of requesting for him/her to call you without any rates charged to your phone bill. Simply click on the “Request the Expert to Call” button and provide the number where you can be reached and the expert will respond within 45 seconds of your request.
Once the expert has assessed your computer's problem, he/she will send a Job Offer that contains the details of the work needed to be done to troubleshoot the problem and the costs of repair. If you agree to the offer, the billing details will be sent to you for completion and the expert begins on solving your PC's problems.
Company Behind It
SupportSpace was founded by Yair Grindlinger and Doron Elgressy. Both had several years of experience in Information Technology and business management before getting together to establish the company. Grindlinger and Elgressy are now CEO and CTO of SupportSpace respectively.
Cost
There are two pricing options offered by SupportSpace: the Express Session and the Premium Session. Express Sessions involve general troubleshooting problems that can be easily fixed within 20 minutes or less, while Premium Sessions deal with more complicated issues that may take more time to resolve. Different technical experts have varying prices for their Express Session, which may range from $25.00 to $45.00 based on their years of experience, expertise, and average user rating. Premium Sessions may cost more since experts are dealing with more difficult problems. However, SupportSpace pushes for a market pricing philosophy, which means it allows you and the expert to agree on the right price for the service offered.
Guarantee
Every session with an expert on SupportSpace is protected with a money-back guarantee. If you are not happy with the results of the session, you can send a refund request form to their website within five days of the session and they will send your money back within 14 business days, no questions asked.
What I Like About SupportSpace
All SupportSpace experts are authentic technical professionals who have undergone a thorough certification process to make sure that they only deliver high-quality service to everyone seeking troubleshooting assistance. This process was intended to verify their knowledge, professionalism, and customer serviceability. It also involves a verification of their professional training, a phone interview to check their communication skills, and training on how to use SupportSpace tools.
What I Don't Like About It
Since you will be working with experts that may be a hundred miles away from you, you may have to open your computer for file sharing with the expert's computer. You may need to have certain tools installed in your computer for the expert to look into the system and transfer files needed for troubleshooting. However, all SupportSpace experts will only continue with the installation only if you give them the permission.
Do I Recommend It?
Yes. SupportSpace is the newest and, so far, quickest way for users to deal with their troubleshooting problems. This is faster and more effective than the support offered by traditional call centers and other customer service support systems. SupportSpace offers you instant access to experts who can deal with your PC troubles at any time of the day. Next time your PC experiences problems, give SupportSpace a try. After all, there's no harm trying since you can always have your money back.